Policies

Hotel NQ is subject to the liability regime established by Law 300 of 1996 and Decrees 1075 of 1997. It is also committed to complying with articles 16 and 17 of Law 679 of 2001, which regulate the protection of minors against sexual exploitation and violence. Law 17 of 1981 on the protection of flora and fauna; Law 103 of 1931, which promotes the conservation of archaeological monuments and/or cultural heritage. The requirements established in Decree 4000 of 2004, regarding the control of foreigners; and Law 1335 of 2009, Anti-Tobacco; with non-discrimination and exclusion of vulnerable populations and the special requirements for the protection of personal data of minors (boys, girls and adolescents) and of adults who provide their personal data that are included in our databases, for tourism or other purposes, preserving their protection, conservation and guaranteeing their responsible and safe use, seeking to protect the right to privacy and protection of their personal information and all that is provided through registration forms at the hotel and also on the website before and after the validity of the decree and the law.

• CHECK IN What time is Check-In and Check-Out at the hotel? NQ Hoteles handles Check-in at 3:00 PM and Check-Out at 12:00 PM. What is the hotel's policy regarding early arrivals and late departures? In case of delays in room delivery or late check-in, you must assume an additional cost to your accommodation of $ 20,000. What is the minimum age to check in at the hotel? All guests must be registered, children under 5 years old are registered under the parent / guardian data. For children under 5 years old who stay with their parents, they will not have to pay for accommodation, but they will have to pay breakfast worth $ 22,000. If an additional bed is required, a charge of $ 70,000 is made including breakfast.

At NQ HOTEL ORINOQUIA we are a company that bases the development of its activities on the principles of sustainability through awareness-raising actions with its employees, clients and guests, thus promoting the conservation of the region's natural heritage, the gradual technological and renewal that in the future will generate a reduction in its energy and water consumption rates and the gradual decrease of waste generated within the establishment and in the sites where activities related to the tourist operation are carried out. Taking into consideration the following: •That according to article six of Resolution 3860 of 2015 of the Ministry of Commerce, Industry and Tourism, lodging and accommodation establishments must comply with the Sectoral Technical Standard NTS-TS 002. •We seek to promote the culture of the community, respecting the customs of indigenous peoples and promoting the tourist offer in a responsible manner. We are very interested that our clients and interested parties in the approach of respect for our culture know it, and that our hotel is an environment full of experiences that carry out and exalt our customs, without affecting their life plans and the protection of natural resources with actions aimed at the conservation and sustainable use of the biodiversity of the area. •We support the development of communities that produce products or provide services that promote the sustainable use of raw materials used for production and that highlight the unique characteristics of the area. •Likewise, we promote the commercialization and use of handicrafts made by native inhabitants of the region, favoring Job creation. Likewise, we seek to become a direct or indirect source of employment that contributes to improving the quality of life of the local community in general, based on the principle of hiring our own staff from the region. At NQ HOTEL ORINOQUIA, we are committed to providing staff training, seeking mechanisms to sensitize and educate clients, guests, and suppliers in sustainable practices that contribute to the development and strengthening of cultural expressions, regional education, and all activities related to our purpose: "Our Guest" and the sustainable development of our beautiful region. We focus on the care and well-being of our stakeholders with healthy environments and compliance with all our biosafety protocols. Highly committed to our Sustainable Tourism, Mariluz Rojas Riaño, General Manager, NQ Hotel Orinoquia

At NQ HOTEL ORINOQUIA, we are committed to protecting the integrity of children and adolescents. Taking into consideration the following: •That according to article sixteen of Law 679 of 2001 of the Congress of the Republic, tourism service providers listed in article 62 of Law 300 of 1996 must adopt measures to prevent their workers, dependents or intermediaries from offering tourist guidance or sexual contact with minors. We demonstrate our total rejection of the commercial sexual exploitation of children and adolescents (ESCNNA), any method of child labor exploitation and the different forms of discrimination, working together with the competent authorities to prevent these acts and report any cases that arise. Based on the above considerations, our EAH NQ HOTEL ORINOQUIA, we declare by oath the rejection of the sexual exploitation of children and adolescents; We guarantee our full willingness to report any case, our awareness-raising actions, publication of this standard, and timely reporting in the event that it arises and does not comply with Colombian legal regulations according to the aforementioned decrees. Mariluz Rojas Riaño, General Manager, NQ Hotel Orinoquia

RESERVATION, CANCELLATION AND RETURN POLICY CANCELLATION POLICY ✓ Reservations and cancellations: 1. Check-in from 3:00 pm 2. Check-out until 12:00 pm 3. Reservations must be guaranteed with a 50% deposit 4. NO show without prior notice will result in a NO SHOW penalty 5. All rooms are subject to availability unless the guest has guaranteed their reservation by making a deposit. 6. When the accommodation is for children or adolescents, permission from the father and / or mother authorizing accommodation in the company of officials or a third party is required, a copy of the father and / or mother's identity card that authorizes and a photocopy of the minor's civil registry must be attached to this authorization, NQ Hotel Orinoquia, supports Law 1339 of 2009 against the sexual exploitation of children. 7. If a reservation with a flexible cancellation policy is selected, the client may cancel their accommodation reservation free of charge up to 72 hours prior to the arrival date. If cancellations are made outside of the established timeframe, a penalty of 50% of the total reservation amount will be charged. 8. If a deposit has been made and, due to circumstances beyond their control, the client states that they cannot make their trip less than 3 days prior to their reservation, the reservation may be postponed without penalty for a maximum period of 6 months, to be taken on another date with the same characteristics as the initial reservation. If a refund is requested, a penalty of 20% of the total reservation value may be applied. 9. The client must pay 50% of the total accommodation cost if cancellation is requested outside of the stipulated timeframe. 10. For event reservations, a 50% deposit must be generated as a guarantee. 11. For free cancellation of events, cancellation must be made 8 business days prior to the scheduled date. If the cancellation does not comply with the agreed dates, a no-show of 50% of the same will be applied. 12. Children up to 4 years old stay free of charge when sharing the existing bed, they must cancel hotel insurance (optional or sign the waiver of insurance), they must cancel breakfast if they consume it. • Modifications or cancellations of reservations according to their origin: • You booked through a Travel Agency or online: If you wish to modify or cancel the reservation you made through a Travel Agency or platforms such as Booking.com, Expedia, Hotels.com, etc., please contact them at the Customer Service phone number provided to you at the time of making your reservation. • You booked directly with NQ Hotel Orinoquia: If you wish to modify or cancel your reservation, please call 3183112091 or email reservas@nqhoteles.com ✓ Refunds: 1. The deposit refund process will be as follows: 2. A 10% retention will be applied for bank charges. 3. The refund will be issued within 30 to 60 business days of the request. 4. Circumstances under which a refund or reimbursement will be issued: • When a charge has been made that is higher than the charge corresponding to the room type booked by the guest. • When the number of nights charged to the guest exceeds the number of nights spent at the hotel. • When, in accordance with NQ Hotel • Orinoquia's Cancellation Policies, the guest is entitled to receive a refund. • ALL refunds will be made exclusively through a bank deposit directly to the guest's account. NO CASH REFUNDS WILL BE GIVEN

GUARANTEE POLICY Non-refundable rates require a 100% deposit of the total stay, including taxes, at the time of booking. CANCELLATION POLICY Non-refundable; if you cancel or modify your reservation, or in case of a no-show, the full reservation value will be charged as a penalty. Refundable rates: Cancellations made 0 to 72 hours prior to arrival will incur a 50% fee of the total reservation amount.

GENERAL CONSIDERATIONS Aware of the importance of the protection and proper handling of personal information provided by information owners, AVIA SOLUCIONES HOTELERAS, - hereinafter AVIANET, who acts as responsible for the information received, has designed this policy and procedures that together allow for appropriate use of your personal data. In accordance with the provisions of Article 15 of the Colombian Political Constitution, which develops the fundamental right to habeas data, referring to the right of all citizens to know, update, and rectify personal data that exists about them in databases and files, both public and private, which is inevitably related to the handling and processing of information that recipients of personal information must take into account. This right has been developed through the issuance of Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, based on which AVIANET, as CONTROLLER of the personal data it receives, manages and processes the information, thus proceeds to issue this personal data processing policy, which is made known to the public so that they know how AVIA processes their information. The provisions of this personal data processing policy are mandatory for AVIANET, its administrators, employees, contractors and third parties with whom AVIANET establishes relationships of any kind. OBJECTIVE The implementation of this policy aims to guarantee the confidentiality of the information and the security of how it will be processed for all clients, suppliers, employees and third parties from whom AVIANET has legally obtained information and personal data in accordance with the guidelines established by the law regulating the right to Habeas Data. Likewise, through the issuance of this policy, compliance is achieved with the provisions of Section K of Article 17 of the aforementioned law. DEFINITIONS • Authorization: Prior, express, and informed consent of the data subject to carry out the processing. This may be written, verbal, or through unequivocal conduct that allows for a reasonable conclusion that the data subject has granted authorization. • Database: The organized set of Personal Data that is subject to processing, whether electronic or not, regardless of the method of its formation, storage, organization, and access. • Query: Request by the data subject or by persons authorized by them or by law to access the information held about them in databases or files. • Personal data: Any information linked to or that can be associated with one or more specific or determinable natural persons. This data is classified as sensitive, public, private, and semi-private. • Sensitive personal data: Information that affects a person's privacy or whose misuse may lead to discrimination, such as information that reveals racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in unions, social organizations, human rights organizations, or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data (fingerprints, among others). For the purposes of this policy, AVIANET warns that the owner of personal data has the discretion to provide this type of information in cases where it may be requested. • Public personal data: Data classified as such according to the mandates of the law or the Political Constitution and all data that are not semi-private or private. Public data includes, among others, data contained in public documents, public registries, official gazettes and bulletins, and duly executed court rulings that are not subject to confidentiality, data relating to a person's marital status, their profession or occupation, and their status as a merchant or public servant. Personal data held in the commercial register of the Chambers of Commerce are public data (Article 26 of the Civil Code). Likewise, public data includes data that, by virtue of a decision of the data subject or a legal mandate, is contained in files that are freely accessible and accessible. This data may be obtained and offered without reservation and regardless of whether it refers to general, private, or personal information. • Private personal data. Data that, due to its intimate or confidential nature, is only relevant to the data subject. Examples: merchants' books, private documents, information obtained from a home inspection. • Semi-private personal data. Semi-private data is data that is not of an intimate, reserved, or public nature and whose knowledge or disclosure may be of interest not only to its owner but also to a certain sector or group of people or to society in general, such as, among others, data relating to the fulfillment and non-fulfillment of financial obligations or data relating to relationships with social security entities. • Data Controller: Person who, alone or in association with others, decides on the database and/or the processing of data. • Data Processor: Person who processes data on behalf of the data controller. • "Authorized" means AVIANET and all persons under its responsibility, who, by virtue of authorization and the Policy, are legitimized to process the owner's personal data. Authorized includes those who are authorized. • “Authorization” or being “Authorized” is the legitimacy that AVIANET expressly and in writing, through a contract or document acting in its place, grants to third parties, in compliance with applicable law, for the processing of personal data, making such third parties responsible for the processing of personal data delivered or made available. • Claim: Request by the data subject or persons authorized by them or by law to correct, update, or delete their personal data, or when they become aware of an alleged breach of the data protection regime, according to Article 15 of Law 1581 of 2012. • Data subject: The natural person to whom the information refers. • Processing: Any operation or set of operations on personal data such as, among others, the collection, storage, use, circulation, or deletion of that type of information. • Transmission: Processing of personal data that involves communicating the same within (national transmission) or outside of Colombia (international transmission) and whose purpose is to carry out processing by the data processor on behalf of the controller. • Transfer: Data transfer occurs when the controller and/or processor of personal data, located in Colombia, sends the information or personal data to a recipient, who in turn is the controller and is located within or outside the country. • Admissibility requirement: The owner or legal successor may only file a complaint with the Superintendency of Industry and Commerce once they have exhausted the consultation or claim process with the controller or processor, as established in Article 16 of Law 1581 of 2012. PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA The processing of personal data must be carried out in compliance with the general and special regulations on the matter and for activities permitted by law. Consequently, the following principles apply for the purposes of this policy: • Principle of legality: Data processing is a regulated activity that must comply with the provisions of the law and other implementing provisions. • Principle of purpose: Processing must serve a legitimate purpose in accordance with the Constitution and the law. • Principle of freedom: Processing may only be carried out with the prior, express, and informed consent of the data subject. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial order that waives consent. • Principle of truthfulness or quality: The information subject to processing must be truthful, complete, accurate, up-to-date, verifiable, and understandable. The processing of partial, incomplete, fragmented, or misleading data is prohibited. • Principle of transparency: The processing must guarantee the right of the data subject to obtain from the data controller, at any time and without restrictions, information about the existence of data concerning them. • Principle of restricted access and circulation: Processing is subject to the limits derived from the nature of the personal data, the provisions of the law, and the Constitution. In this sense, processing may only be carried out by persons authorized by the data subject and/or by the persons provided for by law. • Principle of security: Information subject to processing by the Data Controller or Data Processor referred to in this law must be handled with the technical, human, and administrative measures necessary to ensure the security of the records, preventing their adulteration, loss, unauthorized or fraudulent consultation, use, or access. • Principle of confidentiality: All persons involved in the processing of personal data that are not public in nature are obliged to guarantee the confidentiality of the information, even after their relationship with any of the tasks involved in the processing has ended. They may only provide or communicate personal data when this corresponds to the development of the activities authorized in this law and under the terms thereof. Any new project within the Organization that involves the Processing of Personal Data must be consulted with the Information Security Management, which is the person and department in charge of the data protection function to ensure compliance with the policy and the necessary measures to maintain the confidentiality of personal data. RIGHTS OF DATA OWNERS In accordance with current legal provisions, the rights of personal information owners are the following: • The right to know, update, rectify, and consult their personal data at any time with AVIANET regarding data that they consider partial, inaccurate, incomplete, fragmented, or those that are misleading. • The right to request at any time proof of the authorization granted to AVIANET, except in those cases in which the data controller is legally exempt from having the authorization to process the data of the owner. • The right to be informed by AVIANET, upon request by the data owner, regarding the use that has been given to said data. • The right to file any complaints you deem pertinent to assert your right to habeas data with the Superintendency of Industry and Commerce. • The right to revoke authorization and/or request the deletion of any data when you consider that AVIANET has not respected your constitutional rights and guarantees. • The right to freely access the personal data you voluntarily choose to share with AVIANET. The information and/or personal data we collect from you is as follows: Type of person: Natural: first and last names, type of identification, identification number, gender, marital status and date of birth, email address, financial information (bank accounts). Legal: company name, NIT, address, telephone number, cell phone number, email address, country, city, financial information (bank accounts). Information necessary to facilitate travel or other services, including preferences such as travel class, passenger names and surnames (document type, document number, date of birth, first name, last name, gender, email, nationality, passport expiration date), contact information in case of an accident or any other anomaly (first name, last name, phone number). Cardholder information: document type, document number, phone number, address, email, first name, card number, expiration date, and bank. Quote request: first name, last name, phone number, city, and email. Trip information: type of request, destination, departure date, duration, number of adults, number of children, age, hotel category, meals, additional services, transportation service, quote per person. Write to Yadira Rodríguez Guerrero: first name, last name, ID card, address, phone number (landline or cell phone), city, and email. Online help chat: name, email, what is your question? Please rate our site: Your opinion is very important for us to continually improve our customer service channels: first name, last name, email, phone number, and city. Complaint request: first name, last name, ID number, address, phone number, city, email, and comments. Technical problem report: first name, last name, address, phone number, city, email, and comments. Biometric data: Images, video, audio, fingerprints that identify or make identifiable our customers, users, or any person who enters, is located, or transits in any location where AVIANET has implemented devices to capture such information. This data may be stored and/or processed on servers located in data processing centers, whether our own or contracted with suppliers, located in different countries, which is authorized by our customers/users by accepting this policy for the processing and protection of personal data. AVIANET reserves the right to improve, update, modify, or delete any type of information, content, domain, or subdomain that may appear on the website without any obligation to provide prior notice. Publication on the Aviatur websites is deemed sufficient. This is for the resolution of legal or internal requests and for the provision or offering of new services or products. PROCESSING, SCOPE, AND PURPOSES • AVIANET informs data subjects that the data collected from our clients, contractors, and suppliers may be used for the following purposes. AVIANET may process the data directly or through its contractors, consultants, advisors, and/or third parties responsible for processing personal data, so that they may carry out any operation or set of operations such as the collection, storage, use, circulation, deletion, classification, transfer, and transmission (the "Processing") of all or part of your personal data: • To support the contractual relationship established with AVIANET. • To provide services related to the products and services offered. • Carry out all activities related to the service or product. You will be included in an email list for newsletter delivery. • Send information about changes to the terms and conditions of the services and products purchased, and notify you about new services or products. • Manage your requests, clarifications, and inquiries. • Prepare studies and programs necessary to determine consumer habits. • Refine security filters and business rules in commercial transactions; confirm and process said transactions with your financial institution, our service providers, and yourself. • Conduct periodic evaluations of our products and services in order to improve their quality. • Send, by traditional and electronic means, technical, operational, and commercial information on products and services offered by AVIANET, its partners, or suppliers, currently and in the future. • Request satisfaction surveys, which you are not obligated to answer. • Transmit and/or transfer data to other companies, business alliances, or third parties in order to fulfill the obligations acquired. Transmission and transfer may even be made to third countries that may have a different level of protection than Colombia, when necessary for the fulfillment of our obligations. • Comply with obligations contracted by AVIANET with its clients at the time of acquiring our services and products. • Respond to inquiries, requests, complaints, and claims made by regulatory bodies and other authorities that, pursuant to applicable law, must receive personal data. • Any other activity of a similar nature to those described above that are necessary to develop AVIANET's corporate purpose. • Perform queries in various databases and authorized sources (such as OFAC, UN, among others) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies - SARLAFT. • • The data collected from our employees: • Comply with the obligations contracted by AVIANET with the employees who own the information, regarding the payment of salaries, social benefits, and other provisions established in the employment contract and current labor regulations. • Inform the employee of any new developments that arise during the development of the employment contract and even after its termination. • Evaluate the quality of the services we provide. • Conduct internal studies on the habits of the employee who owns the information or request personal information for the development of management programs or systems. • Perform payroll deductions authorized by the employee. • Manage their requests, administration of activities, clarifications, and investigations. • Marketing and sales of our products and services. • Sending, by traditional and electronic means, technical, operational, and commercial information on products and services offered by partners or suppliers, currently and in the future. • Develop studies and programs necessary to determine consumer habits. • Transmit and/or transfer data to other companies, business alliances, or third parties in order to fulfill our obligations. This transmission and transfer may also be made to third countries that may have a different level of protection than Colombia, when necessary to fulfill our obligations. • Requesting surveys, which the client is not obligated to answer. • Transfer, either by transmission or transfer, the information received to all judicial and/or administrative entities when necessary for the fulfillment of the duties as an employer to comply with its obligations related to labor, social security, pensions, occupational risks, family compensation funds (Comprehensive Social Security System), and taxes. • Transfer the employer's personal information to third parties who legitimately have the right to access said information, which includes, but is not limited to, companies within the Aviatur Ltda. Business Group. • Deliver, either by transmission or transfer, the employee's personal information to all entities related to the performance of the responsible party in its capacity as employer. • Any other activity of a similar nature to those described above that is necessary to develop the corporate purpose of AVIATUR and its labor obligations acquired by virtue of the execution of the employment contract or by operation of law. • Perform queries in various databases and authorized sources (such as OFAC, UN, and other lists) necessary for the control and prevention of fraud or crimes related to money laundering, in accordance with our risk prevention and management policies (SARLAFT). • The processing of personal data will be carried out with the prior authorization of the data subject, except in cases where the data is public. For this purpose, a data processing authorization form has been implemented, which must be completed by the data subject at the time they provide their personal information. This authorization explains the scope and purposes of the processing of personal data, refers to authorization by others, data of minors, and sensitive data, and also defines the service channel for data subjects who wish to exercise the rights contemplated within habeas data, and indicates the location where this policy is hosted. For the purposes of data processing, AVIANET employs all activities aimed at maintaining the confidentiality of the information. Authorization will be obtained through any means that can be subsequently consulted, such as the website, forms, formats, in-person activities, or through social media, etc. Authorization may also be obtained from unequivocal conduct by the data subject that allows us to reasonably conclude that they have granted authorization for the processing of their information. • If you provide us with personal information about a person other than yourself, such as your spouse or a coworker, we understand that you have that person's authorization to provide us with their data; and we do not verify, nor do we assume the obligation to verify, the identity of the user/client, or the veracity, validity, sufficiency, or authenticity of the data each of them provides. By virtue of the foregoing, we do not assume liability for damages or losses of any kind that may arise from the lack of veracity, homonymy, or impersonation of the identity information. • Since AVIANET belongs to the Aviatur Business Group, your personal information may be shared by way of transfer or transmission with group companies, business partners, and/or third-party providers (flight, hotel, and car reservation systems, transactional security validators, banks, financial networks, and tourism services). These processes may be carried out in different locations than where the purchased tourist service or product is contracted, for the same purposes indicated for the collection of personal data. These entities are required to comply with the corresponding confidentiality, transmission, or transfer agreements. • The Personal Data collected will be processed manually or automatically and incorporated into the corresponding files or databases (hereinafter, the "File"), either in the capacity of data processor or data protection officer. To determine the term of processing, the regulations applicable to each purpose and the administrative, accounting, tax, legal, and historical aspects of the information will be considered. • When the data subject is accompanied by minors or persons considered to have disabilities at the time of providing the service, and their personal data is being collected, AVIANET will always request authorization from the minor's legal representative. However, if personal information of the population mentioned here is provided without being the legal representative, you declare that you have the authorization of the respective legal representative, assuming direct responsibility for this. AVIANET will strive to ensure that their rights and best interests are respected at all times. The representative must guarantee their right to be heard and assess their opinion on the processing, taking into account the maturity, autonomy, and capacity of the minors. Representatives are informed of the optional nature of answering questions about data relating to minors. The data of minors, who fall into a special protection category, will be processed in accordance with applicable legislation and in accordance with our personal data policy. • The companies of the Aviatur Business Group have adopted the legally required levels of personal data protection security and have installed all the technical means and measures at their disposal to prevent the loss, misuse, alteration, unauthorized access, and unlawful removal of the personal data provided to AVIANET. However, the data subject should be aware that Internet security measures are not unbreakable. • If you choose to delete your information, to the extent permitted by law, we will retain certain personal information in our files for the purposes of identifying transaction data for accounting and tax purposes, preventing fraud, resolving disputes, investigating conflicts or incidents, enforcing our terms and conditions of use, and complying with legal requirements. However, once you revoke your authorization, the stored information will no longer be used for the purposes set forth herein, but only for the purposes strictly necessary and defined in the preceding paragraph. • Security risks to consider when making online transactions: • A user may be tricked by emails or DNS server fraud into visiting a fake site with the same design, but where the cardholder's data is loaded into the fake system, stealing the cardholder's information. Therefore, it is important to foster a culture where users must access known domains directly to make transactions to reduce risks. • The computer where the user is making the transaction may have spyware or malware installed without prior knowledge that captures everything typed on the keyboard or captures information from input devices and sends it to a network or host on the internet. Therefore, it is recommended that the transaction be made on a home or office computer, whenever possible. • Cardholder impersonation could occur, where the cardholder denies having sent and/or received the transaction, and the transaction is used by a third party. • It is recommended that the computer where electronic transactions are made have an updated and active antivirus program to mitigate the risk of fraud. • If the personal information was collected or provided prior to July 30, 2013, and you did not express your opposition to the transfer of your personal data, it will be understood that you have given your consent. If you wish to ratify your consent or express your refusal, you may do so by sending an email to privacidad@aviasolucioneshoteleras.com. • Like other websites, AVIANET uses certain technologies, such as cookies and device fingerprinting, which allow us to make your visit to our site easier and more efficient, providing you with personalized service and recognizing you when you return. For the purposes of this Privacy Notice, "cookies" are text files that a website transfers to the hard drive of a user's computer for the purpose of storing certain records and preferences. • Websites may allow advertising or third-party features that send "cookies" to the owners' computers. • Cookies are only associated with an anonymous user and their computer, and do not provide their first and last name. In many cases, you can browse any of the AVIANET websites anonymously. When you access any AVIANET website, your IP address (the Internet address of your computer) is recorded to give us an idea of which parts of the website you visit and how much time you spend in each section. We do not associate your IP address with any of your personal information unless you have registered with us and logged in using your profile. • Therefore, in certain applications, AVIANET may recognize users after they have registered for the first time, without them having to register on each visit to access areas and services or products reserved exclusively for them. • In other services, the use of certain access keys and even the use of a digital certificate will be required, depending on the features determined. • The cookies used cannot read cookie files created by other providers. AVIANET encrypts user identification data for greater security. • To use the AVIANET website, it is not necessary for the user to allow the installation of cookies sent by AVIANET, without prejudice to the fact that in such case it will be necessary for the user to register for each of the services whose provision requires prior registration. NATIONAL OR INTERNATIONAL TRANSFER OF PERSONAL DATA AVIANET may transfer data to other data controllers when authorized by the data subject, by law, or by an administrative or judicial order. INTERNATIONAL AND NATIONAL TRANSMISSION OF DATA TO PROCESSORS AVIANET may send or transmit data to one or more processors located within or outside the Republic of Colombia in the following cases: a) When it has the authorization of the data subject and b) when, without authorization, a data transmission contract exists between the controller and the processor. DUTIES OF THE DATA CONTROLLER • Guarantee the data subject, at all times, the full and effective exercise of the right to habeas data. • Request and retain, under the conditions established in this law, a copy of the respective authorization granted by the data subject. • Duly inform the data subject about the purpose of the collection and the rights they have by virtue of the authorization granted. • Keep the information under the necessary security conditions to prevent its alteration, loss, unauthorized or fraudulent consultation, use, or access. • Process inquiries and complaints under the terms established in this law. • Adopt an internal manual of policies and procedures to ensure proper compliance with this law and, in particular, for addressing inquiries and complaints. • Inform the data subject, upon request, about the use of their data. • Inform the data protection authority when security code violations occur and when risks arise in the management of data subject information. • Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce. DUTIES OF DATA PROCESSORS • Guarantee the data subject, at all times, the full and effective exercise of the right to habeas data. • Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use, or unauthorized or fraudulent access. • Promptly update, rectify, or delete data in accordance with the terms of this law. • Update the information reported by those responsible for the processing within five (5) business days from its receipt. • Process inquiries and complaints made by data subjects in accordance with the terms established in this law. • Adopt an internal manual of policies and procedures to guarantee proper compliance with this law and, in particular, for the handling of inquiries and complaints by data subjects. • Refrain from circulating information that is being disputed by the data subject and whose blocking has been ordered by the Superintendency of Industry and Commerce. • Allow access to the information only to persons who may have access to it. • Inform the Superintendency of Industry and Commerce when security code violations occur and there are risks in the management of the data subjects' information. • Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce. PETITIONS, COMPLAINTS AND CLAIMS In order to receive requests, claims and inquiries related to the handling and processing of personal data, AVIANET has designated the email address privacidad@aviasolucioneshoteleras.com to channel, review and respond to them. Therefore, you may send your requests to this address, which will be processed in accordance with Law 1581: Inquiries: Data subjects or their successors in title may consult the data subject's personal information stored in our database. AVIANET will provide them with all information contained in the individual record or that is linked to the data subject's identification. The inquiry will be addressed within a maximum of ten (10) business days from the date of receipt. When it is not possible to attend to the query within said term, the interested party will be informed, and the date on which their query will be attended to will be indicated, which in no case may exceed five (5) business days following the expiration of the first term. Claims: The owner or their successors in title who consider that the information contained in a database should be subject to correction, updating or deletion, or when they notice the alleged non-compliance with any of the duties contained in the law, may file a claim with AVIANET, which will be processed under the following rules: The claim will be made by means of a request addressed to AVIANET with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that they wish to assert. If the claim is incomplete, AVIANET will require the interested party within five (5) days following receipt of the claim to correct the deficiencies. After two (2) months from the date of the request, if the applicant does not submit the required information, it will be understood that the claim has been withdrawn. • Once the complete claim has been received, a legend stating “claim in process” and the reason for it will be included in the database, within a period of no more than two (2) business days. This legend must remain in effect until the claim is decided. • The maximum term for addressing the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to address the claim within this period, the interested party will be informed and the date on which their claim will be addressed will be indicated, which in no case may exceed eight (8) business days following the expiration of the first term. • In any case, the owner or the beneficiary may only file a complaint with the Superintendence of Industry and Commerce once they have exhausted the consultation or claim process with AVIANET. • The area responsible for receiving and processing claims is the Information Security Department. • Requests to delete information and revoke authorization will not be processed when the owner has a legal or contractual obligation to remain in the database. DATA CONTROLLER Company name: Operadora de Hoteles Avia SAS Address: Centro de Negocios Andino, Carrera 11 # 82-01 Floor 4, Bogotá DC - Colombia Email: privacidad@aviasolucioneshoteleras.com Telephone: ( 57 1) 3817111 Website: www.aviasolucioneshoteleras.com QUESTIONS OR SUGGESTIONS If you have any questions or queries about the process of collecting, processing or transferring your personal information, or consider that the information contained in a database should be corrected, updated or deleted, please send us a message to the following email address: privacidad@aviasolucioneshoteleras.com. For more information about AVIANET, including its identity, address, and contact information, please visit www.aviasolucioneshoteleras.com. This website also includes the terms and conditions applicable to the published services and products, which may be consulted at any time for further information. VALIDITY AVIANET reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to best practices in the tourism sector and other sectors of the economy that comprise the business group. In such cases, AVIANET will announce any changes on this page with reasonable notice prior to their implementation.

CONDITIONS AND RESTRICTIONS DURING THE RESERVATION, IN THE ENTRY AND HANDLING OF PETS, ASSISTANCE DOGS, GUIDE DOGS, SERVICE DOGS OR OTHER EMOTIONAL SUPPORT ANIMALS DURING YOUR STAY AT NQ HOTEL ORINOQUÍA DURING THE RESERVATION •The guest must inform at the time of booking if they will be accompanied by their pet. •For reservations made through the website www.nqhoteles.com the guest must: •Notify via email reservas@nqhoteles.com that their pet will be accompanying them. •Know and accept the Hotel's conditions and restrictions during their stay. •Pay a fee of thirty thousand pesos ($30,000) per pet per night, in relation to the concept of cleaning and disinfection of the room. •Ensure that your pet, assistance dog, guide dog, service dog or emotional support animal does not exceed the maximum weight of 15 kilos. •Only 2 pets will be allowed per room. •All pets (including those used for companionship or emotional support) are subject to the conditions mentioned by the hotel. UPON ARRIVAL (CONDITIONS AND RESTRICTIONS) •The Guest must submit the following documents: •A current vaccination certificate, including the most recent rabies vaccination, specifying the product name, batch number, date of administration, vaccination validity, and the veterinarian's signature. •Assistance dog certification issued by national or international centers by qualified personnel, who belong to or are approved by the Colombian Association of Zootherapy and Related Activities or by the entity authorized by the Colombian Agricultural Institute (ICA), or whoever acts on its behalf. The card issued by the aforementioned associations must contain: •A photo of the specimen. •The name and breed to which it belongs. •Name and identification of the owner or owner of the animal. •Issue and expiration dates. •Validity of vaccines and training center. (See Article 2.2.7.8.1. Decree 1079 of 2015) NOTE: Given their high level of danger, the entry of canine specimens that belong to one of the following breeds or their crosses or hybrids is prohibited: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Dogo de Burdeos, Fila Brasileiro, Neapolitan Mastiff, Bull Terrier, Pit Bull Terrier, American Pit Bull Terrier, Presa Canario, Rottweiler, Staffordshire Terrier, Japanese Tosa and those new breeds or mixes of breeds that the national Government determines. DURING YOUR STAY (CONDITIONS AND RESTRICTIONS) The following conditions and restrictions must be taken into account to guarantee a pleasant experience for everyone, during the time of your stay in the facilities of NQ HOTEL ORINOQUÍA. •Make sure your pet is friendly with other people, especially children, has no behavioral problems, and is healthy. • Pets are not allowed in the pool or restaurant area. • Do not allow your pet to use towels, sheets, blankets, or beds in the room. For this purpose, the hotel provides a special set for them in the room. • Do not allow your pet to relieve itself in the room, public areas, or gardens of the hotel. Always carry items that allow you to clean and properly dispose of its waste. • Dogs must always be held in a leash, on a leash, and/or muzzled when required by law while in the hotel's social areas. • Pet owners are solely responsible for any damage their pet causes to the hotel's facilities, guests, or clients. Consequently, you release the HOTEL from all liability for any damage or loss that may be caused to third parties and agree to hold the HOTEL harmless from any claim or litigation, judicial or extrajudicial action of any kind, which is or may be brought against the HOTEL, for any damage or injury that may be suffered or caused to third parties due to the ownership of pets, assistance dogs, guide dogs, service dogs or emotional support animals within NQ HOTEL ORINOQUÍA. • The pet owner will be responsible for any noise that may interfere with the rest of other guests. In such cases, the hotel will request said owner. • Pets must comply with the health regulations required by law and carry a valid vaccination record. • It is prohibited to leave pets alone inside the rooms and in social areas. • You may not leave your pet alone or tied up in any area of the hotel. NOTE: If you require veterinary services, a spa or grooming service, food and snacks for dogs, the Hotel can recommend places to obtain them. For this, please consult at the reception desk. REFERENCE DOCUMENTATION •Law 746 of July 19, 2002. •The National Police Code in its articles 124 and 126 •Law 1346 of 2009, article 30

All minors must enter and be registered with a companion (legal guardian or caregiver). They may not remain alone during their stay.

VAT not included* this must be paid at check-in. VAT exemption on tourist services provided to foreign residents that are used in Colombian territory. NQ HOTEL Orinoquia adheres to Decree 297 of 2016, which states: Foreigners residing abroad must prove their status by presenting their original passport; the Andean card or the Mercosur card, proving their immigration status with a valid Entry and Stay Permit stamp (PIP-3, PIP-5, PIP-6, or PIP-10); or a valid Temporary Visa (TP-7, TP-11, or TP-12); depending on the purpose that assists the resident abroad to enter the country without the intention of settling there, in accordance with the provisions of Decree 1067 of 2015, modified by Decree 1743 of 2015, and in Resolution 5512 of 2015 of the Ministry of Foreign Affairs, and other regulations that modify, add to or replace them, and as long as it involves the acquisition of tourist services sold under the modality of tourist plans or packages by operating agencies and hotels registered in the national tourism registry, including those sold by registered hotels to operating agencies. The national guest will prove his status as a resident abroad by presenting the documentation issued by the authorities of the country of residence.

The sexual exploitation and abuse of minors are punishable by imprisonment, according to Law 679 of 2001 and Law 1336 of 2009.